Customer satisfaction is our #1 Priority at The Craftsvilla. we strive to make your shopping a memorable and hassle-free experience. We also want to make sure that you are happy to shop with us.

So we have very generous 7 days Return and exchange policy on our products.

However making a purchase indicates that you have acknowledged, Understood and agree to adhere to the following terms and conditions.

• We have 7 days return & exchange policy from the date of product delivered. If you are unsatisfied with your product, you can Exchange & Return it within 7 days From Delivery.
• Items to be returned must be unused, unworn, unwashed and undamaged. Return items will only be accepted in their original packaging, Including hangers, polyester bags, Hang tags on garments
• U can return and exchange but u can not get refund
• Your amount will be save as a store credit u can buy any product any time
• We are sorry you didn't like what you received! We can initiate a return within 7 Days of you receiving the parcel. Your refund is processed in the form of STORE CREDIT only (with no time limit). We don't have cash refunds available. Reverse pick up + new shipment charges are deducted from your store credit.
• Customers must have to return the product with bill and label with it.

HOW TO RETURN & EXCHANGE THE PRODUCTS?

• A return for Refund or Exchange request has to be placed within 7 days from the time of order delivered on WhatsApp help desk +918160780387
• Once we receive the request, after having a conversation with customer, we will approve and confirm the return or exchange request.
• Once acknowledged by team customer has to self-Ship and handle return courier process by him/her self through any local courier company. We do not have our own reverse pickup facility. (Shipping courier charges 130 INR has to be paid by customer him/her self)

Address for returning product:-

Thecraftsvilla.in

6100, 6th floor , avadh Textile market, Opp. New Bombay Markey Near sahara darwaja Surat.
Pin : 395010

Phone :- +918160780387

(Please mention your name, address, number & order ID properly on the parcel)

• After submitting the parcel customer has to share the details or image of acknowledgement receipt, via WhatsApp helpdesk No. +918160780387
• As soon as we receive a returned product, it will go through quality testing and once approved we will process your amount refund within 3-4 working days directly in your provided bank account.
• In case of exchange, once we receive a returned product, it will go through quality testing and once approved we will dispatch your exchanged product as soon as possible.

Products Purchased in sales or discounts are only eligible for Exchange and not for return for refund.